You may only apply for a refund within 14 days after the deadline chosen in the order if your paper is less than 30 pages, or 30 days if the paper is 30+ pages long. The grading process takes up to 48 hours. Our Quality Assurance Department calculates the percentage of incorrect content and evaluates an amount of refund respectively.
Please note that as soon as we assign the writer to your order, you cannot ask for any changes to the initial instructions. If you do come up with any kind of changes to the initial instructions, we reserve ourselves the right to take a decision on taking into account those changes or not. When asking for full refund, you don't have the right to use the paper and all the additional materials we provided in the course of work. All these materials become the property of our company, and we reserve the right to publish the paper online for commercial purposes. We do not keep any kind of essay databases and ‘publish on-line' means that if the paper is Googled or checked with any kind of plagiarism software, it will link back to our website. It may also be published as content or as a sample essay. This is done to protect our writers’ work in those cases when a customer claims a refund for the paper that has already been completed. Please, be aware that we do not guarantee any particular grade, which is why you are not eligible for a refund in case you were poorly assessed.
We encourage our customers to contact our Customer Support Team via the Phone (toll free), Live Chat, or Email in case you believe you can qualify for a refund or have other issues concerning your order. We shall review your case carefully and come up with the most justified solution.
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- Jennifer test reviewed at 2017-11-17